Returns & Refunds UK

Return & Refund Policy

We want you to love your purchase from Sensica.

Returns of cosmetics

Due to hygiene standards, we do not accept returns on opened or used cosmetics and toiletry products. Unopened items may be returned within 14 days of delivery. The customer is responsible for return shipping.

Money Back Guarantee for Devices

We offer a 60-day Money Back Guarantee so you can try the device with confidence.

If you choose to return the device within 60 days of delivery, the following conditions apply:

• Return shipping costs are the customer’s responsibility.
• The device must be returned in reasonable condition.

Once we receive and inspect the returned device, your refund will be processed to the original payment method.

Refunds are processed once the returned item is inspected. Original shipping costs are non-refundable.

Damaged or Wrong Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery via email with your order number and clear photos of the issue.

Final Sale Items

Sale items, gift cards, and opened cosmetics are non-refundable.